The purpose of the website www.thespanishtribe.com is to offer a service related to the learning of Spanish as a foreign language by marketing services and products intended for the study of this language.
It is important that you read this information carefully before providing your personal data on this website, as by using this website, you agree to comply with these terms and conditions.
The information contained herein may be downloaded by the user for informational purposes only, but never for commercial purposes without prior authorization from Raquel Beltrán Puig. It will not be possible to obtain any license regarding the intellectual property rights of Raquel Beltrán Puig. Users are not allowed to resell, transform, or publish any product acquired through the websites www.thespanishtribe.com, including documents, audio files, photographs, drawings, videos, logos, or any other content displayed on www.thespanishtribe.com.
All rights of use are owned by Raquel Beltrán Puig and are controlled by the owner of this website. You, the visitor, may download online content solely for personal use, never for commercial use, provided that: 1) you retain all copyright, intellectual property, and trademark notices, 2) you do not make any modifications to them, 3) you do not use the content in a way that could appear to be associated with any of our products, services, events, or brands, and 4) you do not download large amounts of content to store in a database, server, or personal computer for commercial use. However, under no circumstances are you authorized to copy, reproduce, publish, whether physically or on the web, transmit, or distribute the online content unless you have requested and obtained our express written authorization. You are also not permitted to add, delete, alter, or misrepresent any content on this website. Any attempt to modify any online material or to force or evade our security measures is expressly prohibited.
This electronic contract is entered into under Spanish law and specifically under the legal framework imposed by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).
Upon making payment or enrolling in one of our courses, you will receive an email with a link to validate your email account. Once validated, you will be able to access the platform and access all the materials of the purchased course.
For any type of claim, you can contact Raquel Beltrán Puig at the email address: hello@thespanishtribe.com
Our products may be offered with a 15-day money-back guarantee from the date of purchase. The period begins from the day the payment is credited. If you are not satisfied with the course material, you may request a refund within this period through our contact channels. The refund will be made through the same payment method you used.
Purchase process:
Buying from The Spanish Tribe is easy and simple, you just have to follow these steps:
Select the services you wish to purchase from those offered by The Spanish Tribe. The service description will provide you with all the necessary information. If you need to know more, do not hesitate to ask us.
Once you have selected the services, a summary will appear identifying the selected item(s). Finally, to proceed with your order, you must click the “Sign Me Up!” button.
Finally, you must choose the payment method for your order from those offered by The Spanish Tribe (see section). In the case of choosing installment payments, which are available for some products, the payment for the corresponding monthly installment will be automatically made 30 calendar days after the date of the first payment.
In the event of a failure to pay subsequent installments, access to the course will be temporarily lost. Access to the course will be restored once the student has been able to pay the outstanding payment(s).
Write to the email address: hello@thespanishtribe.com
Payment methods:
The Spanish Tribe offers various payment methods to facilitate your purchase:
The conditions for each of these payment methods are specified below.
Payment by credit or debit card is made through the Stripe payment gateway. With this payment method, The Spanish Tribe never collects or manipulates any customer data related to their card number. All data is processed directly by Stripe, ensuring that The Spanish Tribe can always offer the highest level of security, transparency, and confidentiality in the transaction.
The currently supported cards by the payment gateway are Visa, Mastercard, and Maestro, as well as those belonging to the 4B, Red 6000, and Servired networks. If you have any questions, contact us, and we will be happy to clarify any concerns.
Make payment with your PayPal account. With this payment method, The Spanish Tribe never collects or manipulates any bank data. All data is processed directly by PayPal, ensuring that The Spanish Tribe can always offer the highest level of transparency, security, and confidentiality in the transaction.
Taxes, fees, and tariffs.
The retail price of the items includes VAT.
Price policy.
The prices are stated in euros (EUR) and are valid unless there is a typographical error. In the event of a manifest error in setting the price appearing on the service page, the price established for that service in the informative email we provide when we detect the error will prevail.
Returns.
At The Spanish Tribe, we want you to be satisfied with your order. Therefore, you can cancel the service within a period of 15 calendar days after the purchase and receive a full refund if you are not satisfied. In the case of purchasing a course that begins after the purchase date, the 15-day period will start from the first day the student has access to the course content.
You must notify us, through the email hello@thespanishtribe.com, of your decision to cancel the purchase made.
Conflict resolution.
As required by the new European regulations, we inform users of the existence of a European platform for online dispute resolution. Thus, for the resolution of consumer disputes (pursuant to Article 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main…
Raquel Beltrán Puig is not responsible for any damages or losses that users may suffer as a result of line failures, breakdowns, computer viruses, interruptions, disconnections, or deficiencies in the electronic operating system.
Raquel Beltrán Puig reserves the right to deny or withdraw access to the website, without prior notice, at her own discretion or at the request of a third party, to those users who violate these terms of use or make improper use of the website.
Raquel Beltrán Puig is not responsible for the content displayed on all websites linked to this website. The owner of this website has not reviewed all the linked sites and is not responsible for the content of those sites. The use of any linked website is at the user’s own risk.
The materials appearing on the website www.thespanishtribe.com may include technical, typographical, or photographic errors. Raquel Beltrán Puig does not warrant that any of the materials on its website are accurate, complete, or current. Raquel Beltrán Puig may make changes to the materials or their content on its website at any time without prior notice.
Raquel Beltrán Puig may revise these terms of use for its website at any time without prior notice. By using this website, you agree to be bound by the current version of these Terms and Conditions of use.
Any claim related to the company’s website shall be governed by the laws of Spain, and the courts of Barcelona, without regard to its conflict of law provisions.